How do I contact support?

Our friendly support team is here to help. Learn what information to share and when to expect a response from us.

There are two ways to get in touch with us:

  1. You can email directly.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

  • If your support request relates to a specific part in the dashboard, please make sure to include a link to it.

  • Please describe the steps that you were taking, what happened when you took those steps, and what you were expecting to happen instead.

  • If you are running into an error message, please pass along the error message in full.

  • Send us a screenshot and / or video to show us what you're seeing.

When can I expect a response?

We will respond to every support request within 1 business day. At busy times this might not be possible, but we'll always try to get back to you as soon as we are able.

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